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Customer Service Delivery
At CardinalStone Pensions, we understand the role of effective communication in service delivery. For this reason, we have established various channels of communication to support daily interactions with clients.
The communication channels are manned by experienced and dedicated Customer Service Agents who also possess the positive attitude necessary for service provision.
Branch Locations
Telephone Call-in service
All voice calls are attended to in a courteous and professional manner. Our phone lines are open on Mondays through Fridays from 8 am – 5 pm daily. Outside of these times, the IVR will be available to attend to certain inquiries.
- +234-807 000 1020
- +234-201 330 0180
- +234-806 000 1020
Walk-In Service
Every Walk-In client is attended to at the Head Office, Branch Office or at any of the Service centers. Our Offices/centers are open from 8 am – 5 pm daily, Monday to Fridays except on public holidays.
Mail-In Service
All emails directed to hello@cardinalstonepensions.com is received in the CRM application. Once an email is received an auto-response is generated by the CRM and is sent to the client acknowledging receipt.
Postal Correspondence/Letters
Letters of inquiries/complaints are received and treated accordingly.
- 12A Adeola Hopewell, Victoria Island, Lagos